Frequently Asked Questions:

What are promotional products?

Promotional products - Usually are imprinted with a company's name, logo or message

How do I place an order?

You must be an ASI, Sage or Impact Distributor in order to place an order with us, your association number will be required and verified. The Purchase order must be submit it via Fax, Email or Mail; Telephone orders will not be accepted.

What kind of artwork do you accept?  

We accept clean and sharp black & white camera ready artwork. Color separation and Composite is required if imprint more than 1 color.     

Digital "Vector" artwork in EPS, PDF, PS, AI Format – PC Compatible are accepted; preferably created in Adobe illustrator or Corel Draw Programs,

If artwork require touch-up, typesetting or reconstruction $25.00(V) minimum will be charged. Minya will inform customer before proceeding.

Please fax a copy of your artwork together with your Purchase Order.

Will a paper proof be sent?

We will fax The  Acknowledgment  and the Paper Proof will for your approval 24-48hr after the artwork is received; Customer must review all the information very careful and sign those paper and fax them back to Minya as soon as possible; orders will remain on hold until a signed art and acknowledgment approval is received.

What is a Setup/Screen Charge?

Most promotional products require a custom plate or screen to be made in order for your products to be imprinted.  These charges are calculated per color of imprint.  The normal setup/screen charge for one color / one loaction is $50.00 (V)

What are the minimums I can order?

Please call for more information.

What is normal production time?

10- 15 Working days after receipt/approval of artwork. Shipping time will be determined by the method you choose and the distance it travels.  All "in hands dates" are needed during the ordering process to insure that delivery can be met.

What kind of payment do you accept?

We accept VISA, MasterCard and American Express.

If you do not find answers to your questions please feel free to contact us at: http://www.minyausa.com/page.contact